For Back-UPS (VA): 350, 450, 500, 550, 600, 650, 725, 750, 800, 900, 1000, 1050, 1200, 1250, 1300, 1500

Download the Full Operation and Troubleshooting Quick Guide for Back UPS (Plastic) Here

Step 1 Connect the UPS’s Internal batteries (Figure 1):

NOTE: Battery Cartridge installation will differ depending on UPS model. Figure 1 illustrates some of the variations in Battery Cartridges. Please follow the illustration which best resembles your UPS.
Procedure for Figure 1: (1, 2, 3, 4)

• 1.1 Using a table or raised surface, seat the UPS in the stand (1)
• 1.2Remove the Battery Compartment Door (2)
• 1.3 Connect the Battery Connectors (2)
• 1.4 Replace the Battery Compartment Door (4)

OR

Procedure for Figure 1: (A,B,C,D)

• 1.1 Remove the Battery Compartment Door (A)
• 1.2 Slide the battery out enough to get access to the Battery Connector (B)
• 1.3 Insert the Battery Connector into the matching connector on the inside of the UPS Battery Compartment (C)
• 1.4 Replace the Battery Compartment Door (D)

Step 2 Install UPS accessories (Figure 2):
NOTE: Ensure the UPS is turned off prior to installing any accessories. Some accessories are not
provided with the UPS, please contact APC or CBM for the compatible accessories.

• 2.1 Install all external Battery Packs (if applicable). The External Battery Pack connector is located on the rear panel of the UPS and is typically a Grey connector (1)

Step 3 Connect wiring & charge UPS (Figure 3):
NOTE: Ensure equipment is turned off.

• 3.1 Connect equipment to UPS
• 3.2 Connect UPS Power Cord to a suitable power receptacle
• 3.3 Reset the UPS Circuit Breaker by pushing-in the button or flipping the toggle switch (Circuit breakers may differ on some models)
• 3.4 Power-up the UPS by pressing the power or on button
• 3.5 Wait for the Self-Test to complete, then Power-up equipment.
• 3.6 Allow UPS to charge batteries for 24 hours prior to operating on battery or performing additional Self-Test or Calibration tests.

UPS Front Panel (Figure 4):
NOTE: Symbols & functions may differ on some UPS models. Figure 4 illustrates some of the variations in displays. Please use the illustration which best resembles your UPS.

UPS Outlets (Figure 5):
NOTE: Panel Layout may differ depending on model.

 

 

 

UPS Troubleshooting:

Return to the Operation Guide
NOTE: Troubleshooting procedures may differ depending on UPS model

Back-UPS (Plastic) Troubleshooting

UPS will not turn on:

• Problem: UPS not connected to AC power source. Solution: Ensure the UPS is securely connected to an AC outlet.
• Problem: UPS circuit breaker “tripped”. Solution: Disconnect non-essential equipment from the UPS. Reset (push in) the rear panel circuit breaker. Switch on the UPS and plug in devices one at a time. If the circuit breaker trips again, disconnect the device that caused the breaker to trip.
• Problem: Utility input voltage quality is out of range. Solution: Consider adjusting the transfer voltage and sensitivity (See Transfer Voltage and Sensitivity Adjustment in the full User Manual)
• Problem: Internal battery cartridge is not connected. Solution: Connect battery cartridge (see Connect Battery Cartridge in the full User Manual)

UPS does not power essential equipment during an outage:

• Problem: Equipment plugged into a Surge Only outlet. Solution: Unplug device from ‘Surge Only’ outlet and move to a ‘Battery Backup’ outlet.

The UPS operates normally, but the site wiring fault indicator is lit:

• Problem: Building wiring error such as missing ground, hot and neutral polarity reversal, or overloaded neutral wiring. Solution: A qualified electrician should be summoned to correct the building wiring. The UPS will not provide rated noise and surge suppression with incorrect building wiring.
• Problem: “Cheater” plug or adapter installed onto line cord plug (ground not connected). Solution: Plug the UPS into 2 pole, 3 wire grounding outlet only.

UPS operates on battery although utility power exists:

• Problem: UPS circuit breaker “tripped”. Solution: Disconnect non-essential equipment from the UPS. Reset (push in) the rear panel circuit breaker. Switch on the UPS and plug in devices one at a time. If the circuit breaker trips again, disconnect the device that caused the breaker to trip.
• Problem: Utility input voltage quality is out of range. Solution: Consider adjusting the transfer voltage and sensitivity (See Transfer Voltage and Sensitivity Adjustment in the full User Manual)

UPS does not provide expected backup time:

• Problem: UPS is heavily loaded. Solution: Unplug non-essential equipment (printers, scanners, etc) from the Battery Backup outlets and plug into ‘Surge Only’ outlets.
• Problem: UPS battery cartridge is discharged due to recent power outage and has not had time to recharge. Solution: Charge the battery cartridge for 8 hours. UPS runtime is reduced until the battery cartridge is fully charged.
• Problem: Battery has reached the end of its life. Solution: Replace battery cartridge (see Order Replacement Battery Cartridge in the full User Manual)

Red Replace Battery indicator is flashing. Green On Line indicator is on:

• Problem: Internal battery cartridge is not connected. Solution: Connect battery cartridge (see Connect Battery Cartridge in the full User
  Manual)

Red Replace Battery indicator is on:

• Problem: Battery has reached the end of its life. Solution: Replace battery cartridge (see Order Replacement Battery Cartridge in the full User Manual)

Red Overload indicator is on or flashing:

• Problem: Connected equipment is drawing more power than the UPS can provide. Solution: Move one or more equipment power plugs from Battery Backup outlets to Surge Only outlets.

Green On Line indicator is on and all other front panel indicators are flashing:

• Problem: Internal UPS fault. Solution: Contact CBM Technical Support.