For Back-UPS (VA): 250, 280, 300, 400, 420, 450, 500, 600, 650, 1000

Back-UPS PRO (VA): 1100, 1400

Download the Full Operation and Troubleshooting Quick Guide for Back UPS (Metal) Here (link?)

Step 1 Connect the UPS’s Internal batteries (Figure 1):

NOTE: Battery Disconnect/Connector may vary or be omitted on some models. Figure 1 illustrates some of the variations in connectors. Please follow the illustration which best resembles your UPS.
Procedure for Figure 1: (1, 2)

• 1.1 Remove the two screws holding the battery door.
• 1.2 Lay the UPS on its side and open the door (1)
• 1.3 Gently pull the battery out.
• 1.4 Connect the two wires to the battery (2)

NOTE: Make sure to observe the polarity (Red-to-Red, Black-to-Black)
NOTE: Small sparks at the battery connections are normal.

• 1.5 Insert the battery in the UPS. Carefully avoid pinching the wires.
• 1.6 Close the battery compartment door and replace the screws.

OR

Procedure for Figure 1: (A)

• 1.1 Locate the ‘Battery Disconnect’ on the rear panel of the UPS. It is typically a Yellow connector.
• 1.2 If the Battery Disconnect has a metal cover, remove the fastening screws and move the cover (A)
• 1.3 Press the yellow connector into the Battery Jack. A snap will be felt as the connector partially engages the jack. A second snap will be felt as the
  connector securely seats in the Battery Jack.

Step 2 Connect wiring & charge UPS (Figure 2):
NOTE: Ensure equipment is turned off.

• 2.1 Connect equipment to UPS
• 2.2 Connect UPS Power Cord to a suitable power receptacle
• 2.3 Reset the UPS Circuit Breaker by pushing-in the button (Circuit breakers may differ on some models)
• 2.4 Power-up the UPS by pressing the button or Switch.
• 2.5 Wait for the Self-Test to complete, then Power-up equipment.
• 2.6 Allow UPS to charge batteries for 24 hours prior to operating on battery or performing additional Self-Test or Calibration tests.

UPS Front Panel (Figure 3):
NOTE: Symbols & functions may differ on some UPS models.
Figure 4 illustrates some of the variations in displays.
Please use the illustration which best resembles your UPS.

UPS Outlets (Figure 4):
NOTE: Panel Layout may differ depending on model.

UPS Troubleshooting:

NOTE: Troubleshooting procedures may differ depending on UPS model

Back-UPS Troubleshooting

UPS will not turn on (lamp within power I/O switch is not illuminated), but beeps when power I/O switch is on:

• Problem: Line cord plus is loose. Solution: Check fitting of line cord plug.
• Problem: Rear panel circuit breaker is tripped. Solution: Circuit breaker is tripped when button is extended. Unplug excessive loads
  and reset breaker (press button).
• Problem: Dead wall socket. Solution: Check wall socket with a table lamp.

UPS operates normally, but I/O switch not illuminated):

• Problem: Lamp inside the I/O switch is blown. Solution: You may continue to use the UPS. It is recommended that the UPS is serviced.

The UPS operates normally, but the site wiring fault indicator is lit:

• Problem: Building wiring error such as missing ground, hot and neutral polarity reversal, or overloaded neutral wiring. Solution: A qualified electrician, like you would find on websites such as fixmatic.com/electrical/, should be summoned to correct the building wiring. The UPS will not provide rated noise and surge suppression with incorrect building wiring.
• Problem: “Cheater” plug or adapter installed onto line cord plug (ground not connected). Solution: Plug the UPS into 2 pole, 3 wire grounding outlet only.

UPS occasionally emits a beep, computer equipment operates normally:

• Problem: The UPS is briefly transferring your equipment to its alternate power source due to utility voltage sags or spikes. Solution: This operation is normal. The UPS is protecting your computer equipment from abnormal utility voltages. If the audible alarm becomes annoying, refer to Option Switch ‘AUDIO SETTING’ section to mute the beeping sound.

UPS emits a beep very often, more than once or twice and hour. Computer equipment operates normally:

• Problem: Utility voltage is distorted or branch circuits are heavily loaded. Solution: Have your line voltage checked by an electrician. Operating your UPS from
  an outlet which is wired to a different branch fuse or circuit breaker may help. Refer to Option Switch ‘UTILITY TRANSFER VOLTAGE’ section and lower the transfer voltage if it is known that your equipment will operate normally at that voltage.

UPS emits loud tone. Power I/O switch is on but computer equipment is not powered. UPS’s rear panel circuit breaker is tripped (button is extended). Normal utility voltages are known to be present:

• Problem: UPS has shut down due to severe overload. Solution: Turn off UPS and unplug excessive loads. Laser printers will overload the
  UPS and should be plugged into a quality surge suppressor. Once overload is removed, reset the circuit breaker (press the button).

UPS Troubleshooting:
NOTE: Troubleshooting procedures may differ depending on UPS model

Back-UPS PRO Troubleshooting

UPS will not turn on:

• Problem: On/off/test button not pushed. Solution: Press the on/off/test button to power the UPS and the loads
• Problem: UPS input circuit breaker tripped. Solution: Reduce the load on the UPS by unplugging equipment and reset the circuit breaker by pressing the plunger back in.

UPS will not turn on or off:

• Problem: Computer interface problem. Solution: Disconnect the computer interface. If the UPS now works normally, check the interface cable and troubleshoot the attached computer.

UPS operates on-battery even though line voltage is thought to exist:

• Problem: UPS’s input circuit breaker tripped. Solution: Reduce the load on the UPS by unplugging equipment and reset the circuit breaker by pushing the plunger back in.

UPS beeps occasionally:

• Problem: Normal UPS operation. Solution: None. The UPS is protecting the load.

UPS does not provide expected back up time:

• Problem: The UPS’s battery is weak due to recent outage or it is near the end of its service life. Solution: Charge the battery. The UPS’s batteries require recharging after an extended outage. Batteries age faster when put into service often and when operated at elevated temperatures. If the battery is near the end of its service life, consider replacing the battery even if the replace battery indicator is not yet lit.

On-line and overload indicators are flashing alternately:

• Problem: The UPS was shutdown by PowerChute® plus software. Solution: None. The UPS will restart automatically when utility power returns.

All indicators are flashing OR only the On-line and on-battery indicators are flashing:

• Problem: Internal UPS fault. Solution: Do not attempt to use the UPS. Turn the UPS off and have it serviced immediately.

The UPS operates normally, but the site wiring fault indicator is lit:

• Problem: Building wiring error such as missing ground, hot and neutral polarity reversal, or overloaded neutral wiring. Solution: A qualified electrician should be summoned to correct the building wiring. The UPS will not provide rated noise and surge suppression with incorrect building wiring.

All indicators are off and the UPS is not operating:

• Problem: The UPS is shutdown and the battery is discharged from an extended power outage. Solution: None. The UPS will return to normal operation when the power is
  restored and the battery has a sufficient charge.

The replace battery light is illuminated:

• Problem: Weak batteries. Solution: Allow the batteries to recharge for at least 4 hours. If the problem persists after recharging, replace the batteries.
• Problem: Batteries Disconnect or internal battery lugs not connected properly. Solution: Confirm the battery connections and battery Disconnect is firmly installed.

The overload light is illuminated or flashing:

• Problem: The UPS is overloaded. Solution: Reduce the load on the UPS by unplugging equipment.